Job Description

Summary

The Information Technology Coordinator supports technology and control end user systems and applications, installation of new systems and support. Helpdesk Coordinator will also be responsible for all documentation processes and manage onboarding for new hire from an IT perspective

Functional Responsibilities

• Provide daily end user support. Assist employees with any IT issues; support all printers, scanners, email, Microsoft Office and company software and hardware applications.
• Provide daily account management and assist with onboarding new users.
• Responsible for new hardware and software deployment, software installation and removal of outdated programs, new computer imaging and deployment.
• Maintain inventory of equipment including but not limited to: desktops, laptops, printers, scanners, and cell phones.
• Maintain an inventory of all other network-connected devices.
• Confer with department managers and other employees to obtain information on limitations and capabilities of existing systems and capabilities required for IT projects and projected workload.
• Confer with departments and employees regularly to identify computerization needs and determine how the desired results can be achieved. Analyze existing systems and programs and develop or recommend new systems or modifications to existing systems.
• Evaluate factors, make recommendations to department managers and/or Network System Administrator relating to number of departments serviced, and control systems’ equipment, required reporting formats, volume of transactions, time requirements, security needs and access restrictions for determining hardware/software configurations.
• Maintain hardware and software licensing and records and performs “gatekeeper” role for IT corporate policy adherence.
• Analyze information to determine, recommend, and plan layout for type of computers and peripheral equipment, or modifications to existing equipment and systems that will provide capability for proposed project or workload, efficient operations, and effective use of allotted space.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network in the company.
• Recommend and direct software changes and updates to keep department systems up-to-date. Monitor any software changes.  Assist departments with regard to program changes and operations.
• Record and maintain hardware inventories; including all IT related equipment (network equipment, cell phones, servers, laptops, desktops, etc.), and user access and security.
• Install, configure, and upgrade or break/fix desktop, laptop, server hardware and peripherals to include network cards, printers, modems, mice and add-in boards.
• Work as a team member with the IT team, such as networking to ensure connectivity and compatibility between corporate systems.
• Provide on call support.
• Maintain excellent line of communication with the Network Systems Administrator on all extended tasks and projects.
• Maintain expertise and proficiency in the IT field and train users to use new or modified equipment, software, and systems.
• Monitor and support local phone system, voice recording and voice mail.
• Escalate issues to other members of IT in a timely fashion
• Perform other duties as directed

 

 

Competencies

• Strong communication and interpersonal skills
• Excellent computer skills – hardware and software applications
• Analytical skills to define and resolve issues, interpret technical instructions, and interpret government regulations

 

Experience/Training/Certifications

• Associates degree or equivalent from a two-year accredited college or technical school in computer science preferred
• 1 – 2 years of relevant work experience as an IT Coordinator or similar role
• Experience in network management and help desk support is a plus
• Familiarity with TCP/IP protocols and LAN/WAN configuration

 

Core Values

• SAFETY - Our moto of SAFETY ALWAYS is at the core of everything we do each day.
• COMMUNITY- We believe that PB Materials team members should be involved in and contribute to their local communities.
• QUALITY - We are committed to consistent production practices that ensure that our customers always receive high-performing products that meet specifications.
• SERVICE - We are committed to provide customers consistent service, where we keep our promises and passionately work to meet customer needs.
• TEAMWORK - We believe that teams should capture the best ideas of every individual and use constructive conflict to identify and implement best practices.
• EXCELLENCE - We are committed to do things right the first time, and the willingness to strive to get better, all the time.
• INTEGRITY - PB Materials team members adhere to firm moral standards.

 

Personal and Team Effectiveness

• Proactive Planning. Utilize principles of time management to effectively maximize personal productivity.
• Safety. Personally operate in a safe and controlled manner, does not cause a hazardous situation for other employees.
• Teamwork. Invest in the success of other team members by expending extra effort to help others achieve their goals and objectives.
• Mentoring. Teach less experienced or skilled members of the team by utilizing on-the-job training opportunities.
• Personal Growth. Bring an insatiable appetite to improve personal skills by reading and pursuing education
• Profit Focused. Work to help improve profitability by controlling costs and increasing efficiency.

 

Physical and Environmental Requirements

• Candidate must be drug free.
• Regular walking, standing, climbing, reaching, seizing, holding, grasping, turning, pulling, pushing and lifting activities are required for this position.
• Must be able to:
• Occasionally lift and carry up to 50 pounds from floor level to waist level
• Sit/stand for extended periods of time
• Work is performed in a normal office environment.

   

 

 

 

 

 

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